Loyalty Program Game Master Membership

>> Game Master Membership is a program offering membership status for those who register their Tap Card.
>> Game Master Membership consists of 5 tiers: Classic, Silver, Gold, Platinum, and Diamond. Each tier offers various exclusive benefits and rewards.

Q: How do I register for Game Master Membership?
A: Visit our website: www.gamemaster.co.id

Q: What are the benefits of registering for Game Master Membership?
A: Please click the link …… (Membership Loyalty Program)

Q: Is Game Master Membership paid?
A: No

Q: How long is the validity period of Game Master Membership?
A: As long as the card is active

Q: How long is the Membership Tier valid?
A: 1 (one) year

Q: How do I collect loyalty points?
A: By spending a minimum of Rp10,000; applies to multiples.

Q: Can I register more than one card?
A: Yes, but points will be accumulated on the main card, and benefits apply only to the main card.

Q: How do I get Monthly Free Games?
A: By registering your Tap Card.
Example:

• Classic members: 2 free games per month

• Silver members: 3 free games per month

• Gold members: 5 free games per month

• Platinum members: 8 free games per month

• Diamond members: 10 free games per month

Q: How do I get the exclusive Game Master card? Is it free?
A: Yes, it’s free. Each tier upgrade comes with an exclusive Game Master card.

Q: How do I get free Game Master Credit Balance?
A: Automatically received upon tier upgrade.
Example:

• Silver: Rp50,000 credit balance

• Gold: Rp100,000 credit balance

• Platinum: Rp200,000 credit balance

• Diamond: Rp300,000 credit balance

Q: Is there a birthday bonus for members?
A: Yes, a credit balance bonus valid during the birthday month.

Q: How can members redeem Free Joy n Fun Playground / Free Laser Force / Free Snowpark / Free Bowling / Free Aqua Park?
A: By redeeming at the cashier, the amount depends on the tier.

Q: What is meant by Monthly Free Snack/Drink?
A: Members will receive free snacks or drinks monthly, valid at Game Master locations with Cafes (e.g., popcorn or available snacks).

Q: What is meant by Invitation to Special Event?
A: A special benefit for Diamond cardholders to get invitations to exclusive Game Master events.

Q: How can I gift Gold Tier status to a relative/friend?
A: This benefit is exclusive to Diamond members. Please visit the cashier. The card validity follows the main member’s card.

Q: How to redeem Loyalty Points?
A: Please visit the local cashier.

Q: How to become a VIP? What are the benefits?
A: Reach a total spending of Rp25,000,000 (accumulated over any period).
Benefits include lifetime VIP Game Prices (Rp300 discount per game).

Q: What should I do if I lose my card?
A: Block the card and visit our Counter to get a new card by showing valid ID (KTP/SIM/Passport) and filling out the Lost Card Form.

Q: By registering for Game Master Membership, do I agree to all terms and conditions?
A: Yes

Q: To enjoy all benefits, must the card be registered with complete and accurate data? If manipulated, can Game Master cancel the membership?
A: Yes

Q: If members fail to meet the spending requirements for their tier within a year, will the tier be downgraded?
A: Yes
Example:

• Gold member spends only Rp1,000,000 the following year → downgraded to Classic

• Platinum member spends only Rp2,000,000 → downgraded to Silver

Q: If members meet the tier spending requirement the following year, will the membership be automatically renewed?
A: Yes
Example:

• Gold member spends Rp8,000,000 → Gold status maintained

• Gold member spends Rp15,000,000 → upgraded to Platinum

Q: How long is the Game Master card valid?
A: 36 months. If inactive during that period, the membership and benefits will be void.

Q: How long does it take to upgrade tiers?
A: Up to 2 (two) working days

Note: This Membership Program is subject to change at any time according to company policy without prior notice.

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